CLIENT SUPPORT

04/22/2022

03:09 PM Asuransi Bintang - Existing 1.00 hour (Bug #1083 (QA Test): Report Aplicant Activity Tidak Menampilkan Data)

Report Aplicant Activity Tidak Menampilkan Data M Azid Wahyudi

02:49 PM HINO Bugs 1.30 hour (Bug #1063 (QA Test): Report Generator - Tidak Dapat Generate Data)

Report Generator - Tidak Dapat Generate Data M Azid Wahyudi

04/21/2022

04:22 PM 6.00 hours (Project: CLIENT SUPPORT)

Update Laporan Log Issue Klien dian perdana putra

04:20 PM Asuransi Bintang - Existing 1.00 hour (Bug #1084 (User Test): Report Vacancy List beberapa Field tidak menampilkan data)

Replace RDL & SP dian perdana putra

12:43 PM Asuransi Bintang - Existing 1.30 hour (Bug #1084 (User Test): Report Vacancy List beberapa Field tidak menampilkan data)

Report Vacancy List beberapa Field tidak menampilkan data M Azid Wahyudi

10:06 AM Asuransi Bintang - Existing 3.00 hours (Bug #1084 (User Test): Report Vacancy List beberapa Field tidak menampilkan data)

Check Data dan testing Untuk analisa issue & ambil data table Applicant dian perdana putra

04:17 PM CNAF 0.50 hour (Project: CNAF)

Support Mas Adit Buatkan Template Upload data Assignment empmd0002 dian perdana putra

02:18 PM CNAF 0.50 hour (Project: CNAF)

Support Template Assignment Upload Data ikawati basri

12:12 PM PERTALIFE Bugs 0.50 hour (Project: PERTALIFE Bugs)

Support Payroll - Selisih ikawati basri

10:04 AM Asuransi Bintang - Existing 4.00 hours (Bug #1083 (QA Test): Report Aplicant Activity Tidak Menampilkan Data)

Check Data dan testing Untuk analisa issue dian perdana putra

09:12 AM PERTALIFE Bugs 1.00 hour (Bug #1069 (Closed): Init Payroll Cummulation - Data Previous Income & Previous Tax tidak masuk ke eSPT tahunan setelah upload Data & Running Payroll)

Update Testing - Init Payroll Cummulation - Data Previous Income & Previous Tax tidak masuk ke eSPT tahunan setelah u... ikawati basri

08:59 AM PERTALIFE Bugs 1.50 hour (Project: PERTALIFE Bugs)

Case employee ID generate Aplikasi tidak sesuai dengan manual Tugu Mandiri - update data employee ikawati basri

08:55 AM PERTALIFE Bugs 1.00 hour (Project: PERTALIFE Bugs)

Support Payroll- Selisih hasil running ikawati basri

04/20/2022

09:49 AM BBG Bugs 1.00 hour (Bug #1041 (Closed): Assignment Employee Pensiun, Relasi ke ORM seharusnya terputus tapi membentuk relasi baru)

QA test & Update Table Employee Status 00-resign menjadi 04-resign ikawati basri

09:47 AM BBG Bugs 1.00 hour (Bug #960 (Closed): [HR-Benefit Loan] Loan Balance Selalu Error)

QA Test Loan BBG - Deploy Fixing File ke BBG Prod ikawati basri

08:38 AM PERTALIFE Bugs 3.00 hours (Project: PERTALIFE Bugs)

support payroll bulan april & guide user terkait cara maintain data yang belum diketahui user ikawati basri

04/19/2022

04:45 PM LPPOM HALAL bugs 3.00 hours (Project: LPPOM HALAL bugs)

Seting Sertifikat SSL dian perdana putra

04:43 PM LPPOM HALAL bugs 3.00 hours (Bug #1076 (Assigned): Tambah Komponen Gaji / Wage Type Rapel Direct (+) Not in out)

Support Ninis IHATEC Tentang Payroll Additional Rapel dan BPJS minimum dian perdana putra

04:36 PM BBG Bugs 1.50 hour (Bug #1065 (Deploy): ESS Overtime Action Reject dan Revisi Tidak aktif)

Proses Check dan Deploy dian perdana putra

12:10 PM BBG Bugs 3.00 hours (Bug #1041 (Closed): Assignment Employee Pensiun, Relasi ke ORM seharusnya terputus tapi membentuk relasi baru)

Fixing Relasi OM Resign BBG Tri Rizqiaty

09:47 AM BBG Bugs 7.50 hours (Bug #960 (Closed): [HR-Benefit Loan] Loan Balance Selalu Error)

Fixing Error Loan Tri Rizqiaty

04/18/2022

04:57 PM Asuransi Bintang - Existing 1.00 hour (Project: Asuransi Bintang - Existing)

Join Meeting Training Asbi ikawati basri

04:57 PM PERTALIFE Bugs 0.50 hour (Project: PERTALIFE Bugs)

Date Specification - Hiring Date ikawati basri

04:55 PM PERTALIFE Bugs 0.50 hour (Project: PERTALIFE Bugs)

Create Template Upload THR & Testing Upload Data dengan Template yang dibuat ikawati basri

04:54 PM HINO Bugs 0.50 hour (Bug #1063 (QA Test): Report Generator - Tidak Dapat Generate Data)

QA Testing Modul Report Generator - Tarik Report OM Recap ikawati basri

04:52 PM HINO Bugs 2.00 hours (Bug #1064 (Deploy): Kolom Is Terminate & Terminate Date NULL di table PCMEPOMRECAP)

Case Kolom Is Terminate & Terminate Date NULL di table PCMEPOMRECAP ikawati basri

04:08 PM BBG Bugs 2.00 hours (Bug #1065 (Deploy): ESS Overtime Action Reject dan Revisi Tidak aktif)

Cek Data Flow ESS Overtime dian perdana putra

11:23 AM LPPOM HALAL bugs 2.00 hours (Project: LPPOM HALAL bugs)

Support Ninis IHATEC Finish Payroll Error dian perdana putra

09:33 AM Asuransi Bintang - Existing 3.00 hours (Project: Asuransi Bintang - Existing)

Training - Recruitment Management ikawati basri

09:27 AM BBG Bugs 1.00 hour (Bug #1024 (Closed): Gagal View Report Leave - waiting tidak selesai sampai 30 menit)

Testing & Discuss Case di pembacaan Report Leave BBG ikawati basri

04/14/2022

12:04 PM BBG Bugs 1.00 hour (Bug #1024 (Closed): Gagal View Report Leave - waiting tidak selesai sampai 30 menit)

Deploy RDL dan SP ke server DB Live/Prod BBG dian perdana putra

10:10 AM BBG Bugs 1.00 hour (Bug #1024 (Closed): Gagal View Report Leave - waiting tidak selesai sampai 30 menit)

Gagal View Report Leave - waiting tidak selesai sampai 30 menit M Azid Wahyudi

10:50 AM CNAF 1.00 hour (Project: CNAF)

Support Mas Adit Cek Employee 00006874 ada Wagetype MIT dian perdana putra

10:41 AM Bank Mega Syariah Existing 0.50 hour (Project: Bank Mega Syariah Existing)

Support Mas Pendi Guide Error is Full Due do to LOG_BACKUP dian perdana putra

04/12/2022

04:50 PM BBG Bugs 1.00 hour (Bug #1041 (Closed): Assignment Employee Pensiun, Relasi ke ORM seharusnya terputus tapi membentuk relasi baru)

Assignment Employee Pensiun, Relasi ke ORM seharusnya terputus tapi membentuk relasi baru ikawati basri

04:03 PM PERTALIFE Bugs 1.00 hour (Project: PERTALIFE Bugs)

Case Error Finish Payroll - Payroll Grup Permanent ikawati basri

04:00 PM PERTALIFE Bugs 0.50 hour (Project: PERTALIFE Bugs)

Case Employee ID Double untuk orang yang sama ikawati basri

03:59 PM BBG Bugs 0.50 hour (Project: BBG Bugs)

Case Employee Pensiun, terbentuk relasi E-P yang baru yang harusnya terdelimit sesuai tanggal pensiun ikawati basri

11:50 AM CNAF 1.00 hour (Project: CNAF)

Case Error running Payroll ikawati basri

11:37 AM Asuransi Bintang - Existing 1.00 hour (Bug #1040 (QA Test): Error Report Job Desc Individu)

Error Report Job Desc Individu M Azid Wahyudi

04/11/2022

03:38 PM PERTALIFE Bugs 1.50 hour (Bug #1031 (Closed): [HR-TM] Late Report - Trace Data yang ditarik untuk report)

Analysis Report & Source Data ikawati basri

03:31 PM PERTALIFE Bugs 1.50 hour (Bug #1031 (Closed): [HR-TM] Late Report - Trace Data yang ditarik untuk report)

Analysis Report & Source Data ikawati basri

11:38 AM PERTALIFE Bugs 1.00 hour (Bug #1031 (Closed): [HR-TM] Late Report - Trace Data yang ditarik untuk report)

[HR-TM] Late Report - Trace Data yang ditarik untuk report M Azid Wahyudi

03:22 PM 0.50 hour (Project: CLIENT SUPPORT)

Update Case via wa ke email - E-mail ke User User ikawati basri

03:17 PM 2.00 hours (Project: CLIENT SUPPORT)

Meeting TL ikawati basri

03:15 PM 1.00 hour (Project: CLIENT SUPPORT)

Diskusi Internal CS ikawati basri

03:12 PM PERTALIFE Bugs 1.00 hour (Project: PERTALIFE Bugs)

Update WS All Employee ikawati basri

03:10 PM PERTALIFE Bugs 1.00 hour (Project: PERTALIFE Bugs)

Update WS All Employee ikawati basri

03:09 PM PERTALIFE Bugs 2.00 hours (Project: PERTALIFE Bugs)

Meeting dengan User ikawati basri

02:56 PM BBG Bugs 0.50 hour (Bug #1024 (Closed): Gagal View Report Leave - waiting tidak selesai sampai 30 menit)

Gagal View Report Leave - waiting tidak selesai sampai 30 menit ikawati basri

02:34 PM BBG Bugs 1.00 hour (Project: BBG Bugs)

Delete All request ID ESS < tahun 2022 ikawati basri

02:32 PM BBG Bugs 0.50 hour (Project: BBG Bugs)

Case Delete Request Id Not Responding ikawati basri

04/08/2022

01:51 PM BBG Bugs 1.00 hour (Project: BBG Bugs)

Testing Modul Delete RegID - Error ikawati basri

01:43 PM 1.50 hour (Project: CLIENT SUPPORT)

Internal Meeting Minova ikawati basri

01:34 PM 0.50 hour (Project: CLIENT SUPPORT)

Diskusi & Info ke all staff untuk user guide case CS ikawati basri

01:24 PM PERTALIFE Bugs 1.00 hour (Project: PERTALIFE Bugs)

Case Error Log in Mobile App ikawati basri

11:46 AM CNAF 4.00 hours (Project: CNAF)

Case ESS Leave - Error Calculate Quota Taken etc. ikawati basri

11:32 AM PERTALIFE Bugs 1.00 hour (Project: PERTALIFE Bugs)

Case gagal log in App Mobile minova ikawati basri

11:31 AM PERTALIFE Bugs 2.00 hours (Project: PERTALIFE Bugs)

Case Bank Data di bank Transfer salah atau tidak ada data ikawati basri

11:27 AM PERTALIFE Bugs 1.50 hour (Project: PERTALIFE Bugs)

Case gagal log in App Mobile minova ikawati basri

11:20 AM BBG Bugs 1.00 hour (Project: BBG Bugs)

Cek Modul Delete RegID & request perbaikan Modul ikawati basri

11:12 AM HINO Bugs 5.00 hours (Bug #1027 (Closed): Case OM-Recap Hasil Generate nya tidak sesaui ORM)

Case approval ESS & Om Recap ikawati basri

11:10 AM CNAF 1.00 hour (Project: CNAF)

Case THR ingin dibayar di masa payroll yang berbeda ikawati basri

11:06 AM ROHTO BUGS 1.00 hour (Bug #1028 (Closed): [ESS-LEAVE] validasi untuk backdate maksimal 14 hari tetapi terkadang masih bisa memilih lebih di backdate 15,16 dst)

[ESS-LEAVE] validasi untuk backdate maksimal 14 hari tetapi terkadang masih bisa memilih lebih di backdate 15,16 dst M Azid Wahyudi

04/07/2022

02:43 PM BBG Bugs 1.00 hour (Bug #1026 (Closed): Report Error - semua Report)

Report Error - semua Report M Azid Wahyudi

11:11 AM 2.00 hours (Project: CLIENT SUPPORT)

up aplikasi rohto development di server 77 Muhammad Bintar

03/28/2022

05:47 PM PERTALIFE Bugs 0.50 hour (Project: PERTALIFE Bugs)

Cek Modul di Customization yang Belum Jalan ikawati basri

05:46 PM PERTALIFE Bugs 0.50 hour (Project: PERTALIFE Bugs)

QA Test & Update Perbaikan Customization > Object Catalog Perta Life ikawati basri

05:44 PM PERTALIFE Bugs 1.00 hour (Project: PERTALIFE Bugs)

Learning Talent and Training Management Pertalife ikawati basri

05:40 PM CNAF 2.00 hours (Project: CNAF)

Cek Case ESS Leave - Jelman Nasri ikawati basri

05:38 PM PERTALIFE Bugs 0.50 hour (Project: PERTALIFE Bugs)

Activated User ESS ikawati basri

11:30 AM PERTALIFE Bugs 1.00 hour (Bug #1007 (Closed): Customization > Object catalog Belum berfungsi)

Customization > Object catalog Belum berfungsi M Azid Wahyudi

11:06 AM 0.50 hour (Project: CLIENT SUPPORT)

Update Status Issue-Issue yang sudah Closed di Redmine ikawati basri

10:46 AM PERTALIFE Bugs 0.50 hour (Project: PERTALIFE Bugs)

Diskusi Pertanyaan User terkait improvement Aplikasi Mobile Attendance ikawati basri

10:42 AM PERTALIFE Bugs 0.50 hour (Project: PERTALIFE Bugs)

Testing unlock User Minova via Aplikasi ikawati basri

09:49 AM 1.00 hour (Project: CLIENT SUPPORT)

Update Time Sheet ikawati basri

09:47 AM 1.00 hour (Project: CLIENT SUPPORT)

Diskusi PMS ikawati basri

09:46 AM CNAF 1.00 hour (Project: CNAF)

Case ESS Coaching - Approval employee yang DS1 nya kosong sebelumnya & Baru ditambahkan ikawati basri

09:42 AM CNAF 1.50 hour (Project: CNAF)

Case ESS Coaching - Approval tidak membaca PIC ikawati basri

09:24 AM PERTALIFE Bugs 0.50 hour (Project: PERTALIFE Bugs)

Create new User ESS ikawati basri

03/24/2022

06:21 PM PERTALIFE Bugs 4.00 hours (Project: PERTALIFE Bugs)

Analisis Case Selisih payroll Maret 2022- 6 employee ikawati basri

05:53 PM CNAF 1.00 hour (Support #1006 (Closed): Create Query untuk mengeluarkan Data Coaching - all Data 2022)

Create Query untuk mengeluarkan Data Coaching - all Data 2022 M Azid Wahyudi

03:08 PM PERTALIFE Bugs 1.00 hour (Project: PERTALIFE Bugs)

Payroll Error Run 65 Employee ikawati basri

03:06 PM CNAF 0.50 hour (Project: CNAF)

Case Tunjangan Sewa Rumah Angkanya tidak sesuai dengan yang seharusnya ikawati basri

03:02 PM CNAF 0.50 hour (Project: CNAF)

Case Payroll Selisih ikawati basri

03:00 PM CNAF 1.00 hour (Project: CNAF)

TM Data To Payroll Double Amount ikawati basri

02:54 PM PERTALIFE Bugs 2.00 hours (Project: PERTALIFE Bugs)

Update Payroll benefit BPJS Ketenaga Kerjaan ikawati basri

09:34 AM HINO Bugs 1.50 hour (Bug #1008 (Closed): [Time Management] - Generate Absence Quota Berdasarkan Hiring Date belum memfilter employee yang status nya active)

Fixing Generate Quota Emp Active Hino Tri Rizqiaty

09:31 AM IMFI Bugs 4.50 hours (Bug #720 (Deploy): [HR-PAYROLL] Perhitungan Pajak untuk Skenario Employee Meninggal)

Fixing Pajak Orang Meninggal IMFI Tri Rizqiaty